Diagnostics & problem solving

When something is not working...

Mistika is very slow to exit, how to fix it
- The most probable reason for a slow exit is the activation of totem while also having render nodes in "Use" state but being offline.  It hap...
Mon, 21 May, 2018 at 8:01 PM
DIAGNOSTICS FOR SDI VIDEO BOARDS (DVS & AJA) AND VIDEO OUTPUT PROBLEMS
Video Output diagnostic guide BASIC VIDEO OUTPUT DIAGNOSTICS (further points will assume that you have already checked these points) When openin...
Wed, 16 Aug, 2017 at 12:47 PM
DIAGNOSTICS GUIDE FOR AUDIO OUTPUT
 Problem: "Audio output is not working" - Check that you have enabled enough channels in Mistika->Audio->Setup.   - C...
Tue, 16 Aug, 2016 at 6:47 PM
DIAGNOSTICS FOR VTR PROBLEMS (CAPTURE AND PLAYOUT TO TAPE)
 DIAGNOSTICS GUIDE FOR VTR PROBLEMS (CAPTURE AND PLAYOUT TO TAPE) BASIC VTR IO DIAGNOSTICS: If the problem is related to VTR: ...
Thu, 18 Aug, 2016 at 1:00 AM
DIAGONOSTICS FOR MISTIKA S.A.N. STORAGE (When you can't access an storage volume)
Diagnostics guide for SGO Storage based on fibre channel disk arrays & Stornext software NOTE: The following does not cover upgrades or ne...
Fri, 2 Dec, 2016 at 2:13 PM
DIAGNOSTICS FOR REALTIME PLAYBACK PERFORMANCE PROBLEMS
Introduction When a system does not playback in realtime -  when working with a similar timeline to others that were working fine before -   it can be ...
Mon, 21 May, 2018 at 8:38 PM
RENDER SPEED PROBLEMS, RENDER CRASHES, AND RENDER OPTIMIZATIONS
When a system is not rendering as fast as expected it can be due to many different reasons. In our experience, a common mistake is to suppose that "...
Sun, 18 Feb, 2018 at 7:57 PM
DIAGNOSTICS FOR STARTUP PROBLEMS AT BOOT TIME (no boot, no graphics, no login..)
Problem: The system does not boot, the power button is red or it start doing bips, and the boot process does not even start showing usual messages on the d...
Mon, 21 May, 2018 at 8:45 PM
sgosysinfo for Centos 7.
Introduction. sgosysinfo is a script to collect information about Mistika to help SGO Tech Support Department to diagnose or analyze a problem. I...
Wed, 6 Sep, 2017 at 4:57 PM
sgosysinfo for SUSE 11.
Introduction. sgosysinfo is a script to collect information about Mistika to help SGO Tech Support Department to diagnose or analyze a problem. Install...
Wed, 6 Sep, 2017 at 4:58 PM