Diagnostics & problem solving
When something is not working...
Open a console (if the system is not responding, Ctrl+Alt+f1 / Ctrl+Alt+f2 will switch back and forth between graphics mode and text console) First thi...
Thu, 16 Aug, 2018 at 3:01 PM
- The most probable reason for a slow exit is the activation of totem while also having render nodes in "Use" state but being offline. It hap...
Mon, 21 May, 2018 at 8:01 PM
Video Output diagnostic guide
BASIC VIDEO OUTPUT DIAGNOSTICS (further points will assume that you have already checked these points)
When openin...
Wed, 16 Aug, 2017 at 12:47 PM
Problem: "Audio output is not working"
- Check that you have enabled enough channels in Mistika->Audio->Setup.
- C...
Tue, 16 Aug, 2016 at 6:47 PM
DIAGNOSTICS GUIDE FOR VTR PROBLEMS (CAPTURE AND PLAYOUT TO TAPE)
BASIC VTR IO DIAGNOSTICS:
If the problem is related to VTR: ...
Thu, 18 Aug, 2016 at 1:00 AM
Diagnostics guide for SGO Storage based on fibre channel disk arrays & Stornext software
NOTE: The following does not cover upgrades or ne...
Fri, 2 Dec, 2016 at 2:13 PM
Introduction When a system does not playback in realtime - when working with a similar timeline to others that were working fine before - it can be ...
Mon, 21 May, 2018 at 8:38 PM
When a system is not rendering as fast as expected it can be due to many different reasons. In our experience, a common mistake is to suppose that "...
Mon, 23 Jul, 2018 at 6:06 PM
Problem: The system does not boot, the power button is red or it start doing bips, and the boot process does not even start showing usual messages on the d...
Fri, 14 Sep, 2018 at 2:23 PM
Introduction. sgosysinfo is a script to collect information about Mistika to help SGO Tech Support Department to diagnose or analyze a problem. I...
Wed, 6 Sep, 2017 at 4:57 PM