Support Portal

Licenses & Activation 6

• License activation - Standard Procedure, Problems & Solutions
• How to reallocate a license to other system
• License expiration warnings and license renewal
• How to configure a floating license
• How to activate Mistika software in a system without internet connection

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MistikaVR - Bug warnings and other limitations 0

Learning, documentation, and support resources 13

• MistikaVR F.A.Q. (Frequently asked questions)
• Supported configurations for Mistika VR
• Learning resources, tutorials, and other documentation for learning Mistika VR
• Mistika VR Manual
• Changing Project Resolution and Frame rate

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Mistika VR advanced techniques 12

• Optical flow parameters and advanced adjustments
• How to insert an overlay clip in a 360 scene (adding logos or CG)
• Fixing vertical parallax for VR 180 Stereo3D (AM button)
• Mass import of multiple shots and multi-segment shots
• Integration with external render farms (Add to render queue)

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System Configuration 12

• Supported platforms for Mistika Workflows
• Unattended (command line) Installations and Upgrades
• Mistika Workflows installation on Linux
• Mistika Workflows launch in macOS Ventura
• How to select optimal hardware for a Mistika Workflows project

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Documentation 8

• Mistika Workflows Manual
• Mistika Workflows Python extension library
• Performance considerations
• Introduction to Mistika Workflows Scripting (Python nodes)
• Mistika Workflows White Paper

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Python nodes library 1

• Mail - Send emails

Ultima & Boutique - System configuration and platform differences 12

• Supported configurations for Mistika Boutique
• Recommended Configurations for Mistika Ultima
• Sharing media files under different mount paths and different platforms
• Sharing user files between multiple Mistika systems
• Differences between Mistika Boutique on Windows, Mistika Boutique on Mac, and Mistika Ultima on linux.

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Mistika Boutique - Licensing procedures 2

• Mistika Boutique - Licensing procedures
• Licensing DVO plugins

Ultima & Boutique - Manuals, release notes, and basic documentation 15

• Mistika reference manual
• Mistika Ultima & Mistika Boutique v10 and later - Release Notes
• Mistika Ultima & Mistika Boutique v8.10 - Release Notes & Change log
• Mistika Ultima & Boutique v8.8 - Release Notes & Change Log
• Mistika Ultima 8.6 - Release Notes & Change Log

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Ultima & Boutique - Bug warnings and known limitations 1

• Configuration warning: (Ultima & Boutique) Missing media (chequerboard) when the operating system maximum number of opened files is exceeded

Ultima & Boutique - Specialized workflows (all platforms) 21

• Dolby Vision workflows in Mistika Ultima and Mistika Boutique
• Integration with external render managers and user scripts
• How to speed up RED R3D workflows (improving playback and render performance for r3d codec)
• How to preserve quality when scaling images in linear color spaces
• How to compare a conformed timeline with the offline reference version

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Ultima & Boutique - Diagnostic procedures and solutions (all platforms) 5

• DIAGNOSTICS GUIDE FOR AUDIO OUTPUT
• DIAGNOSTICS FOR VTR PROBLEMS (CAPTURE AND PLAYOUT TO TAPE)
• DIAGNOSTICS: Crashes within the Mistika application
• DIAGNOSTICS: Render crashes and how to prevent them
• ADDITIONAL DIAGNOSTIC PROCEDURES FOR LINUX SYSTEMS

Programming & system integration (Scripts/syntax/API..) 2

• Mistika scripts syntax ( as found in .env files)
• Unattended Installation and Upgrade

Mistika Ultima Advanced workflows for Linux systems 3

• Totem Configuration Procedure
• Multi-GPU support in Mistika Ultima
• How to replace a faulty disk on Raidix storage - Safe practices

Diagnostics & problem solving on Linux systems 6

• DIAGNOSTICS FOR SDI VIDEO BOARDS (DVS & AJA) AND VIDEO OUTPUT PROBLEMS
• DIAGNOSTICS FOR REALTIME PLAYBACK PERFORMANCE PROBLEMS
• RENDER SPEED PROBLEMS, RENDER CRASHES, AND RENDER OPTIMIZATIONS
• DIAGNOSTICS FOR STARTUP PROBLEMS AT BOOT TIME (no boot, no graphics, no login..)
• sgosysinfo for Centos 7.

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O.S. CentOS 5

• How to rename a network interface as eth0 to make it valid for Mistika licenses
• Procedure to install Asian Languages in CentOS.
• Procedure to Install CentOS (using SGO iso distribution)
• How to fix UEFI boot failure ("No operating system" style errors at boot time in UEFI based systems)
• Procedure to Install CentOS using SGO iso distribution

O.S. Rocky Linux 4

• Rocky Linux 9.3-KDE automatic install for Mistika products (via automatic script)
• Creating a bootable pen drive to install your Linux OS
• Rocky Linux 9.3-KDE manual configuration (alternative to the automatic script)
• Configuring boot partitions using a recycled boot disk or non default values

GPU (Nvidia...) 2

• NVidia linux driver: How to choose it, how to install it, and related issues
• How to Configure a Headless (No Monitor) Rendernode to Be Able to Start X Sessions.