In order to start a remote support session. you will need to run Teamviewer on your system.


1.-  Schedule a date/time with our support team for the session.


2.- Teamviewer is free for our support sessions, and it can be downloaded from the following link: 


https://www.teamviewer.com/en/ 


press the download link as in this picture:


3.- After downloading the installer. launch it by double-clicking on your downloaded file:



4.- during the installation process, select Run Only and start the session:



5.- Start Teamviewer:



6.- Send us your session details from the Team Viewer GUI:


Our support team will connect to your system at the agreed date/time