In order to start a remote support session. you will need to run Teamviewer on your system.
1.- Schedule a date/time with our support team for the session.
2.- Teamviewer is free for our support sessions, and it can be downloaded from the following link:
press the download link as in this picture:
3.- After downloading the installer. launch it by double-clicking on your downloaded file:
4.- during the installation process, select Run Only and start the session:
5.- Start Teamviewer:
6.- Send us your session details from the Team Viewer GUI:
Our support team will connect to your system at the agreed date/time