In order to start a remote support session. you will need to run Teamviewer on your system.
1.- Schedule a date/time with our support team for the session.
2.- Teamviewer is free for our support sessions, and it can be downloaded from the following link:
press the download link as in this picture:
3.- After downloading the installer. launch it by double-clicking on your downloaded file:
4.- during the installation process, select Run Only and start the session:
5.- Start Teamviewer:
6.- Send us your session details from the Team Viewer GUI:
In case you are on a macOS system running 10.14 or higher, please, read this document and set your Accessibility settings accordingly, allowing the person connecting to your Mac control your device.
Our support team will connect to your system at the agreed date/time