In order to start a remote support session. you will need to run Teamviewer on your system.

1.-  Schedule a date/time with our support team for the session.

2.- Teamviewer is free for our support sessions, and it can be downloaded from the following link: 

press the download link as in this picture:

3.- After downloading the installer. launch it by double-clicking on your downloaded file:

4.- during the installation process, select Run Only and start the session:

5.- Start Teamviewer:

6.- Send us your session details from the Team Viewer GUI:

Our support team will connect to your system at the agreed date/time